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Fair Practices Code
📋 Table of Contents
This Fair Practices Code is adopted in accordance with the RBI Guidelines on Fair Practices Code for NBFCs and reflects our commitment to ethical, transparent, and responsible lending.
01 — Applications
Loan Applications & Processing
- Loan application forms are made available in simple, easy-to-understand language
- All required documents are clearly communicated upfront — no surprise requests
- An acknowledgement with a reference number is issued for every application received
- If an application is rejected, the applicant is informed with reasons in writing
- No discrimination on the basis of religion, caste, gender, or region of origin
02 — Appraisal
Loan Appraisal & Terms
- Loan sanction letter issued with clear terms — amount, tenure, interest rate, all fees
- Annualised interest rate (APR) clearly communicated before signing
- All penal charges, processing fees, and prepayment terms disclosed upfront
- Borrower is not pressured to accept add-on products or insurance as a condition for loan
- Loan agreement executed in the language the borrower is comfortable with
A copy of the signed loan agreement is provided to every borrower free of charge, immediately upon execution.
03 — Disbursement
Disbursement of Loans
- Loans are disbursed only to the borrower's own verified bank account via NEFT/IMPS
- Disbursement timeline committed at the time of sanction is adhered to
- Any changes to disbursement terms are communicated in advance with written consent
- Cash disbursements are not permitted for loans above ₹20,000
04 — Post-Disbursement
Post-Disbursement Supervision
- EMI reminders sent via SMS and email 5 days before due date
- Annual statement of account provided to all active borrowers
- Borrowers may request a copy of their account statement at any time
- Any changes to interest rate or fees are communicated 30 days in advance
- Borrower consent obtained before transferring loan to a third party
05 — Recovery
Recovery Practices
- Recovery agents are trained and authorised in writing; ID cards provided
- Recovery calls made only between 8 AM and 7 PM — no calls on Sundays or public holidays
- Agents strictly prohibited from using abusive language, threats, or harassment
- All recovery interactions are recorded and monitored for compliance
- Borrowers may request to interact only through our head office at any time
06 — Conduct
General Conduct
- Staff are trained to treat all borrowers with dignity and respect
- No misrepresentation of loan products, terms, or eligibility criteria
- Customer data is handled with strict confidentiality as per our Privacy Policy
- Whistle-blower policy in place for reporting internal misconduct
- This Code is reviewed annually and updated to reflect RBI guidelines
Have questions about this policy?
Our compliance team is happy to clarify anything — reach out anytime.
