Privacy Policy

Information We Collect

When you apply for a loan or use our services, we collect the following categories of personal information:

• Full name, date of birth, PAN card, Aadhaar number, and government-issued ID
• Contact details — mobile number, email address, and residential address
• Financial information — income details, bank statements, ITR, CIBIL score
• Employment details — employer name, designation, salary slips
• Device and usage data — IP address, browser type, pages visited, time on site

How We Use Your Information

Your personal information is used solely to deliver and improve our lending services:

• Processing and evaluating your loan application
• Verifying your identity and conducting KYC checks
• Communicating loan status, EMI reminders, and account updates
• Complying with RBI regulations and applicable Indian laws
• Improving our products, services, and user experience
• Detecting and preventing fraud or unauthorised access

Data Sharing & Disclosure

We may share your information with trusted parties only as necessary:

• Credit bureaus (CIBIL, Experian) for credit assessment
• Banking partners and NBFCs for loan disbursement
• Regulatory authorities (RBI, SEBI) as required by law
• Technology and cloud service providers under strict confidentiality agreements
• Legal or law enforcement agencies when required by court order

Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmissions
• Secure, access-controlled data servers with regular audits
• Multi-factor authentication for internal system access
• Annual penetration testing and vulnerability assessments

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage users to keep login credentials confidential.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences

You may disable cookies through your browser settings, though some features of the site may not function as intended.

Your Rights

As a data subject, you have the following rights under applicable Indian data protection laws:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — update or correct any inaccurate information
• Right to erasure — request deletion of your data (subject to legal obligations)
• Right to withdraw consent — opt out of marketing communications at any time
• Right to lodge a complaint with relevant regulatory authorities

To exercise any of these rights, contact us at info@pragati.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws. Loan-related records are retained for a minimum of 8 years as per RBI guidelines. After this period, data is securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page regularly.

Contact & Grievance

For any privacy-related queries or concerns, please contact our Data Protection Officer: